TERMS AND CONDITIONS:

All passengers must travel read their conditions before hiring the service:

• The warranty is 90 USD for the reservation of the service has no refund, because it will be used for the purchase of the entrance to Machupicchu and other expenses.
• If the passenger cancels missing 12 hours or same day of the trip the passenger will lose 100% of the ticket without any claim.
• In the event that for various reasons the passenger decides to cancel the service that is missing 24 hours from the departure of the trip will be paid in a penalty of 50% as allowed the services purchased by the following companies and discounting expenses and realized.
• The company reserves the right to prevent the travel of passengers who are under the effects of alcohol, narcotics or in case of serious state of health of the passenger to attend the conditions of the trip.
• The company is not responsible for the cancellation of the trip by external climatic reasons such as strikes, landslides caused by the nature and cause delay or stop trip  there isn’t refund.
• If once made the bus trip and any blockage or hindrance in the normal development of the trip occurs, the agency is not responsible for the extra expenses: meals or nights of accommodation services have to use.
• Passengers who are not at the time of departure or return time will be your responsibility, losing the service without a complaint.
• Passengers who decide separated from the group or change your itinerary without informing 12 hours before is all the responsability of them, and can’t use the service again.
• All claims must be made before or during the trip to see a solution but will not accept the end of the trip

Frequently Asked Questions

I have already bought my entry ticket to Machu Picchu, is it possible to book the program without the entry ticket added to the total price?

Yes. To make the booking in this way, you have to write us at info@machupicchuhikingperu.com indicating the number of people travelling and the date you want to begin the program, and we will send to you the corresponding quotation along with the instructions to make the booking.

How long does it take the visit to Machu Picchu?

The visita has a duration of three hours. The first hour, we will make the guided tour by the citadel. Then, you will have the rest of the time to go over freely by the citadel.

What document to I need to prove that I am a student?

The students discount is valid as long as you are maximum 25 years old. The same way the discount is valid if, at the moment of booking, you send us a copy or picture of your university ID card. This card needs to have the following information:

• Full name of the university.
• Full name of the student.
• Picture of the student.
• Year on which it is valid (if you will viist Machu Picchu during 2020, the card must indicate 2020 on it).
• The following documents are not valid to prove you are a student:
• Registration voucher.
• Regular student certificate.
• Transportation card for students.
• ISIC card.

How far in advance should I book the tour?

We receive bookings with minimum 48 hours in advance. However, the places are limited and are always subject to availability. The entry tickets to the Machu Picchu citadel have a high demand, running out of tickets, in some cases, with months in advance. Because of that, our recommendation is to make the booking as far in advance as possible.

How is the weather in Machu Picchu?

Machu Picchu is located between the Andes Mountain Range and the Amazonas Jungle, having a warm and mild weather, with a minimum average temperature of 12°C and a maximum average temperature of 24°C. From April to October is the dry season in the place, that is to say, during this period there is a lower possibility of having rain, while from November to March is the rain season, that is to say, during this period there is a higher possibility of having rain. Nevertheless, during the whole year there is possibility of rain, because we are talking about a subtropical area.

Is it possible to add an accommodation night in Aguas Calientes and return to Cusco a day after the tour?

Yes. To make the booking in this way, you have to write us at reservas@machupicchuhikingperu.com indicating the number of people travelling and the date you want to begin the program, and we will send to you the corresponding quotation along with the instructions to make the booking.